Pre-Installation
Before we install your abrasive waterjet system, please complete the following steps to make sure your facility is ready.
Step 1
Download the Utility Requirements Document, which defines the space and utilities needed to operate your waterjet successfully.
Step 3
Take the Installation Survey to prepare your company to receive your waterjet. OMAX requires the completion of this survey to schedule installation.
Step 4
Activate your OMAX online account to access our Support Site and Marketplace for product documentation, training resources, and spare parts.
During Installation
We require your maintenance/facility personnel to be on hand to direct waterjet placement and to aid in set-up and installation. This enables us to quickly troubleshoot any facility-related issues, and allows them to learn more about your new waterjet.
Step 1
Learn about available training options:
OMAX offers training courses at our corporate offices as well as well as eLearning options online to familiarize you and your operators with your waterjets.
Step 2
Contact the OMAX training department:
Toll-free at 1.800.298.4036 or training@omax.com to schedule training for you and your staff.
Post-Installation
Attend hands-on training courses and go through online eLearning modules.
OMAX Customer & Technical Service
Our after-sales service is second to none. Should you have any problems with your abrasive waterjet system, send us an email or give us a call.
Phone CallPhone Call 1.800.298.4036 Email supportEmail Support install@omax.com
Tech Support Hours:
Monday - Friday 8:00 a.m. to 10:00 p.m. EST
Saturday and Sunday 8:00 a.m. to 5:00 p.m. EST