Service & Support
Introducing OMAX Order
For OMAX machine owners and operators too busy to leave the production floor, OMAX Order is a mobile application that helps quickly identify and place orders for the right parts, consumables, and services.
- Allows access to the mobile app within proximity to the OMAX machine.
- Reduces ordering time and improves order accuracy.
- Provides exclusive access to order or subscribe to genuine OMAX parts.
Download OMAX Order App
CONTACTS
Support Contacts
OMAX Holiday Schedule
Call Center Schedule
Nov. 28 - 29: Closed
Dec. 25 - 26: Closed
Dec. 31 - Jan. 1: Closed
Shipping Schedule
Dec. 24 - 25: No shipments
Dec. 26 - 31: Limited shipments
Jan. 1 - 3: No shipments
Online Customer Support portal
Tech Support Toll-Free: 1.800.298.4036
TEXT OMAX Service directly:
Texting with customer service allows you to send us images or short videos directly to resolve issues faster and with better accuracy. If you don't have the time or resources to talk on the phone, or if you are working in a noisy area, text may be the best option to get results. Same great service, with more options.
Text: 253.201.1511
Service Schedule Questions: serviceschedule@hypertherm.com
OMAX Headquarters
Toll-Free Voice: 1.800.838.0343 (Main)
Phone: 253.872.2300 (Main)
Fax: 253.872.6190 (Corporate)
21409 72nd Ave S
Kent, WA 98032 USA
Support Online
Email: omaxparts@omax.com
Join the OMAX User’s Community of Facebook.
Share ideas, show off new projects, and learn more about using OMAX waterjets from the men and women cutting everyday.
NEED HELP WITH SOMETHING ELSE?
Many free software updates, beta software, utilities, and resources available to OMAX and MAXIEM customers only at our Online Customer Dashboard. A Username and password are needed to access the Online Support site.
Reduce machine downtime, preserve your manufacturer warranty, and get peace of mind when you order OMAX Genuine Parts at the OMAX Marketplace. A Username and password are needed to access the OMAX Marketplace.
Software activation is completed through the Online Customer Dashboard. A Username and password are needed to access the Online Support site.
Try our Machine Selection Wizard to get an idea what you may need in an abrasive waterjet.
